The Car Buying Group (TCBG) has formed a new partnership with Engineius to deliver a new remarketing solution.
Using Engineious’ technology, TCBG says it can provide a fundamentally better user experience for its customers and greater operating efficiency internally.
“The onset of Covid really highlighted to us that we needed to increase the resilience of our supply chain in all areas,” said Sarah Cameron, head of operations at TCBG. “Specifically, we wanted a technology focused solution that could withstand the challenges of working remotely and give all stakeholders a single source of truth instantly online, wherever they might be.”
TCBG uses Engineius’ API to send vehicle movement orders through to Engineius from its internal technology platform without an additional key being touched.
Its team then has the ability to track vehicles in real-time, and view photos that upload live to the Engineius portal every three seconds and are tagged with any damage present.
Triggers within TCBG’s system automatically notify TCBG staff when a vehicle is being collected, directing them to the vehicle details page on the Engineius portal to begin the condition appraisal. This ensures TCBG can scale purchase volumes without having to scale additional headcount at the same rate.
The data available from the Engineius system allows TCBG to understand its operation and levels of customer service being provided. Live management information is provided showing on-time collection rates and time in motion information for the vehicle handover process.
Calum Slowther, commercial director at Engineius, added: “We’ve really enjoyed working with TCBG since launching a pilot with them in June last year. Their operation is a really clear case study in the huge benefits that operators across the automotive industry can reap from applying technology across their businesses.”
The next challenge for the partnership is to keep apace with TCBG’s ambitious growth targets. “We’re expecting a strong rebound from lockdown,” explained Cameron. “Revenge spend will drive new car purchases, in turn driving demand for our consumer remarketing service.”