Prestige Fleet Servicing has described its first national roadshow for independent service centres and suppliers as a great success.
The inaugural event, at the Lea Marston Conference Centre, Sutton Coldfield, attracted an audience of dozens of service centre operators from Prestige’s national network of more than 260 independent garages which provides servicing to fleet operators throughout the country, including some of the UK’s largest leasing companies.
Service centre operators learned of a new customer satisfaction tool, Net Promoter Score, which Prestige uses to measure the performance of its centres and ensure they are providing top-level service quality to fleet and leasing customers.
They were also given an update on the Prestige service booking system, Unity, detailing a number of improvements made in 2015, together with plans for future improvements and new functionality in 2016.
Colin Bate, managing director of Prestige, said:"It was a great opportunity to meet many of our service centre partners who provide Prestige and its fleet customers with such an excellent level of service.”
Prestige plans to hold further roadshows during 2016.