Avis has revamped its rental app with new features, enabling customers to manage the car rental process with “complete control”.
Following a its US and Australian launch, the new Avis app enhancements offer “even faster” services at key international locations in Europe, including London Heathrow and Paris Orly, with plans to roll out across the continent over the coming months.
Avis Budget Group’s president, international Mark Servodidio said: “When we launched the Avis App our goal was to simplify the rental process and empower our customers with the latest tools that meet their on-demand needs.”
The self-service functionalities of the app gives customers the opportunity to manage the car rental process from start to finish. From push notification location updates, to pre-populated booking forms for returning business, customers will have “full control”, it says.
Servodidio explained: “Our ongoing investment in developing the latest streamlined app functionalities is testament to Avis Budget Group understanding its customers and giving them complete control throughout the rental process, from booking to drop off. We’ve not only removed the stress but also the rental desk to give an even faster, premium service.”
Members of the free-to-join loyalty programme, Avis Preferred can benefit from exclusive in-app features, including the ability to bypass the rental desk completely.
Avis Preferred customers also get the option to change or upgrade their vehicle as they approach a rental location, access an instant view of the rental agreement and obtain assistance on demand.