FMG has struck a deal to provide fully outsourced incident management services to Pendragon Vehicle Management’s UK fleet.
FMG’s service will include an end-to-end incident management service tailored specifically for Pendragon Vehicle Management. Solutions and services include 24/7/365 in-house FNOL, supported by a UK-wide repair management network and a specialist focus on downtime management.
Furthermore, a bespoke online dashboard will provide Pendragon Vehicle Management with real-time transparent progress updates and intelligent aggregation of fleet data.
Mohammed Imran, head of operations at Pendragon Vehicle Management, said: “Downtime management and cost reduction are high on our fleet agenda so we were looking for the right solution for our needs. We believe that FMG has the right depth of experience, the flexibility and the best repairer network to achieve that.”
FMG aim to reduce vehicle downtime to an absolute minimum by offering a range of repair options including SMART repair for lighter damage, mobile repair at the driver’s location or midi repairs through an express pod solution as well as a traditional bodyshop repair service.
Andrew Chandler, sales director at FMG, said: “More and more businesses choose to outsource their fleet incident services as they seek true added value and exceptional levels of service for their customers.
“By entrusting us with their fleet, Pendragon Vehicle Management can concentrate on growing their businesses profitably, whilst still providing the customer care, downtime management and complete cost control their customers expect.”