The AlphaRent team, which manages all aspects of vehicle rental and rental customer service for Alphabet customers, scooped the Customer Service Team of the Year award at FN50 2019.
The team won the award for their focus on developing relationships, delivering deliver exceptional service levels and creating continual improvements to the customer journey.
The Farnborough-based company also celebrated Specialist Funding Executive, Simon Day being ‘highly commended’ in the Customer Service Individual of the Year award category for an outstanding customer service approach in Alphabet’s Commercial division.
Day was recognised for his customer-centric mindset, dedication to developing the service proposition, as well as introducing innovative ways to celebrate and share best practices across the wider Alphabet sales team.
Uwe Hildinger, chief operating officer of Alphabet (GB), said: “We are thrilled that the AlphaRent Team has been recognised with this prestigious win and it is fantastic that the contribution of an individual like Simon Day to our business and customers has also been rewarded by being ‘highly commended’ in the FN50 Customer Service Awards.
“These successes reflect the dedication, determination and customer-centric ethos that runs through Alphabet, continuously looking for ways to enhance the customer journey and streamline our processes to deliver tangible improvements on customer satisfaction.”
He continued: “The FN50 Customer Service Awards are an important annual occurrence for Alphabet as it an evening that brings together fleet professionals and the awards highlights all the hard work and dedication that goes on ‘behind the scenes’ in delivering first-class customer service in the industry.
“Speaking on behalf of the Executive Team, the AlphaRent Team’s achievements, along with the recognition for Simon Day as well as the other Alphabet teams and individuals shortlisted in last night’s awards, make us as extremely proud of the skills, mindset and dedication to delivering exceptional customer service within our business.”
Craig Grant, head of mobility services at Alphabet (GB), added: “Rental is a key element in our mobility services proposition and the team has worked incredibly hard and intelligently over the past 12 months to find further improvements which would enhance the experience for Alphabet customers. So I’m delighted that the team has been recognised in this way as the FN50’s Customer Service Team of the Year for their commitment and achievements.
“This award acknowledges the efforts of a hugely-successful team who have continued to work hard to improve further and make positive impacts on the customer journey, tailoring our services to each client in order to deliver exceptional customer service. This is a huge win for the team and for the wider Alphabet family.”
He continued: “On behalf of the team I’d also like to say a huge ‘thank you’ to all of our Alphabet customers for their support throughout the year, as well as the testimonials and feedback they provide on our employees who go above and beyond to serve them. This award is for our rental customers too.”
The FN50 Customer Service Awards are presented each year at the FN50 Dinner in London and recognise exceptional performance from employees and teams of the UK’s leading leasing companies who have gone above and beyond in delivering customer service and support.
To see photos from FN50 2019, click here.
Photo caption: Alphabet’s James Duff-Green, mobility services development manager, and Georgie Smith, rental first contact executive, collecting the award on behalf of the AlphaRent team from Stephen Briers, editor-in-chief of Fleet News.