Fleet Assist has secured a contract win from Tusker to provide its garage network and service bookings facility for a further three years.
Tusker will use Fleet Assist’s vehicle service booking facility to direct customers towards its preferred garage network.
Fleet Assist, which has been working with Tusker since 2006, has a network of 4,700 garages, all with service level agreements in place, including negotiated labour, parts and fluid terms.
Kit Wisdom (pictured), Tusker’s operations director, said: “Fleet Assist has been an integral supplier in helping us grow for nearly 15 years. Wherever our drivers are based we know its garage network will deliver a very consistent and high level of customer service on our behalf.”
Wisdom explained that access to Fleet Assist’s Atlas IT system ensures it has the business intelligence to help it understand fleet maintenance trends in greater detail.
“We can view trends daily and drill down and analyse all of our data right down to detail on individual vehicle's SMR profile whilst it is on our fleet,” he said.
Since the changes to 0% BIK for battery electric vehicles, Tusker’s drivers have been moving towards electrification.
“Fleet Assist has ensured that we have the right balance of franchised and independent repairers that have electrification capabilities," said Wisdom.
Karen Ewer, Fleet Assist’s head of business development, explained: “We help them understand how fleet SMR expenditure continues to change and how savings can be made by comparing different manufacturers, makes and models.
"Ultimately, our service booking and network is set up to deliver market leading driver experience and provide operational efficiencies for Tusker.”