Chevin has introduced health check alerts to its FleetWave software to monitor systems and create real-time reports showing how performance can be optimised.
Relevant and anonymised information is securely fed back to Chevin’s support team, who then look at the ways in which the client is using the software and its resulting effectiveness, before making enhancements to the usability.
Support team leader, Flyss Williams, said: “FleetWave is a system that is constantly evolving with new features and modifications made at the suggestion of our internal experts and external customers as well as to meet changing legislation.
“The software can be configured in an almost limitless number of ways with dozens of different modules and reports available.
“What health check alerts enable us to do is monitor specific systems and the way in which they are used so that we can make proactive improvements and deliver world-class support for every client, regardless of their system configuration.”
Chevin has recently expanded its customer support team with a new structure and new appointments.
Managing director Ashley Sowerby (pictured) added: “A superb level of support is one of the areas where a software company can differentiate itself from the competition.
“By further investing in our team, and with tools such as health check alerts, we are confident that we are providing industry-leading levels of customer support.”