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Auto Windscreens introduces CitNOW to bolster transparency

Gordon Grant, global sales director at CitNOW, Rupert Armitage, managing director of Auto Windscreens.

Auto Windscreens has announced they will be adopting CitNOW technology to enhance and aid transparency with their insurance partners.

Rupert Armitage, managing director of Auto Windscreens, announced the partnership alongside Gordon Grant, global sales director at CitNOW, at the Auto Windscreens End of Year Innovation Conference.

From January 2018, every technician will be able to video the vehicle while they are pre-repairing the glass. This footage will then made available to partners, ensuring security and transparency on every vehicle inspection.

The announcement follows Auto Windscreen’s yearlong education campaign around ADAS as well as the implementation of a ‘technician tracker’ and most recently the introduction of the Plant team to expand their offering. 

Armitage said: “We pride ourselves on being an innovative organisation and providing the best service to our partners.

“CitNOW are well respected within the industry and we’re delighted to have aligned ourselves with them, to help us provide a more seamless journey for our clients.”

Grant continued: “We are delighted to be working with Auto Windscreens on this initiative. Video based Condition Assessment reporting adds a new and exciting dimension to the CitNOW suite of products and services, and will simultaneously drive more efficiently and transparency into the Auto Windscreens process.”

Photo caption: Gordon Grant, global sales director at CitNOW, (on the left) with Rupert Armitage, managing director of Auto Windscreens.

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